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Patient Participation

Are you interested in finding out more about your GP Practice and the Health and Wellbeing needs of your community?

  • GP surgeries welcome anyone in their community to be an active member of their Patient Participation Group.
  • Involvement could be attending regular practice meetings or communicating via email to discuss any changes or ideas for your surgery or services in Darlington.
  • What services work well, what services can be improved?
  • This is a great opportunity to become involved in local health issues which affect you and your GP Practice.
  • Your GP Surgery is interested in what you think and how we can all make a difference to the health and wellbeing of our population.
  • Influence decision making in the heart of your community by becoming your practice representative on the Darlington Clinical Commissioning Group’s Community Council.
  • Please contact your GP Surgery for further details.

Update for 2014/15

This year our survey has focussed on the new surgery. The practice are keen to know the views of their patients on what they feel is important for the new premises to ensure they meet the needs of patients and carers, and explore how current services could be improved.

Along with a survey we held an open event on 8 November at Dinsdale Court to further hear the views of patients. Results from these can be found in the engagement report on this page.

We discussed the results at our meetings in January and March 2015. Following on from this we agreed an action plan for 2015/16.

  1. Assist with and contribute to all matters relating to new surgery as appropriate. Group reiterated their commitment to this.
  2. Improve communication. Bimonthly Newsletter and Facebook page are now established. We are open to suggestions for content and ways of having a wider circulation.
  3. Ensure good level of access for appointments at surgery which may mean adopting a policy to deal with patients who do not attend for appointments without cancelling.

The practice would like to thank all those who participated in completion of the questionnaires and also the members of the Patient Participation Group for their valuable input.

Felix House Report 9.12.14 (.docx)

PPG Meeting Minutes

Minutes of Meeting - 13th August 2018 (.docx)

Minutes of Meeting - 19th February 2018 (.docx)

Minutes of Meeting - 24th July 2017 (.docx)

Minutes of Meeting - 15th May 2017 (.docx)

Minutes of Meeting - 14th June 2016 (.docx)

Minutes of Meeting - 16th February 2016 (.docx)

Minutes of Meeting - 17th November 2015 (.docx)

Minutes of Meeting - 16 June 2015 (.docx)

Minutes of Meeting - 17 March 2015 (.docx)

Minutes of Meeting - 27 January 2015 (.docx)

Update for 2013/14

Patient Questionnaire

The survey was repeated in Dec 2013 using a similar format to previously. Approx. 250 copies were circulated to patients – copies were made available online and at the surgery reception.

The results were analysed in practice and discussed at a meeting of the Middleton St George group in February 2014.

Results of Questionnaire

Again, the practice scored highly on access.

The new telephone number was proving very popular.

There were also many positive comments about the reception staff.

The recurring themes for improvement were:

  • Inadequate waiting area
  • Inadequate parking facilities

Summary of Evidence - See links under 'Survey Results' below

Practice Action Plan

  • Inadequate Waiting Area & Car Parking Facilities
    The practice has purchased land and it is hoped we will be relocating to a new building within the next 3-5 years. This will address the issues above.
  • On-Line Appointment Booking /Prescription ordering.
    Agreed that this was not used to full extent and there is a need to advertise more widely. With this in mind the practice plans to start publishing a regular newsletter.
  • Ideas were needed on how to get the views of the patients of Felix House to our patient representative on the Community Council. Work is on-going on this.

The practice would like to thank all those who participated in completion of the questionnaires and also the members of the Patient Participation Group for their valuable input.

Survey Results

Patient Participation Questionnaire 2013 - FINAL RESULTS (.pdf)

PPG Meeting Minutes

Meeting Minutes - Tuesday 4 February 2014 (.docx Format)

Update for 2012/13

Patient Questionnaire
The survey was repeated in Dec 2012/Jan 2013 using a similar format to previously. 250 copies were circulated to patients – copies were made available in the local pharmacy and at the surgery reception.

The results were analysed in practice and discussed at a meeting of the Middleton St George group in February 2013.

Results of Questionnaire
Again, the practice scored highly on access, i.e. surgery opening times, ease of making appointments, obtaining appointments within a reasonable time and access into the surgery building (the attached graphs will demonstrate this).

The recurring themes for improvement were:

  • Inadequate waiting area
  • Inadequate parking facilities
  • 0844 number unpopular

Summary of Evidence - See links under 'Survey Results' below

Practice Action Plan

  • Inadequate Waiting Area & Car Parking Facilities
    The practice has purchased land and it is hoped we will be relocating to a new building within the next 3-5 years. This will address the issues above.
  • 0844 number
    The practice is in discussion with the telephone company and hopes to introduce an alternative number to run alongside the 0844 number in the near future. Although this number will have some disadvantages it will provide patients who dislike the 0844 number with some choice.
  • On-Line Appointment Booking & Reminder System
    This is now available via our website – patients can register for SystmOnline and they can then book appointments and order repeat prescriptions online. We are also working on collecting mobile numbers with a view to sending text reminders to patients in future.

The practice would like to thank all those who participated in completion of the questionnaires and also the members of the Patient Participation Group for giving up their time to help with this initiative.

Survey Results 2012/13

Felix House Surgery Survey Results 2012/13

CLICK HERE to download (.docx Format)
CLICK HERE to download(.pdf Format)

PPG Meeting Minutes 2012/13

Meeting Minutes - Tuesday 5 February 2013 (.docx Format)

Setting up the Group

The surgery set up a Patient Participation Group in September 2011. Our aim was to organise a group of patients, representative of our practice population, to come together to share their views on the services offered by our practice and help shape its future service provision.

As well as advertising our group in the local press, we also asked patients personally if they would be interested in joining the group.

Our aim was to have group members representing : carers, young families, minority groups, young people, patients with long term conditions and nursing home residents. We endeavoured to have a patient with learning disabilities and a patient with an ethnic origin in our group, but as patients with LD and those with an ethnic origin only represent a very small percentage of our practice population, we failed to do this in spite of our efforts.

Group Members

A register of current members of the Patient Group is kept by the Practice Manager.

When we finally set up our group it comprised of 6 members (all patients of the practice), their profiles being as follows :

  • Patient living in a nursing home (male)
  • Patient living in an outlying rural area (male)
  • Patient with long term conditions (male)
  • Mother of a young family
  • A young female student who is a carer
  • A mother, with a young family, who suffers from a long term condition.

Patient Questionnaire

The practice worked with the other nine practices in the Darlington area to agree a patient questionnaire which would be used by all ten practices. Each practice then added an additional page of questions specific to their own practice.

Before the questionnaire was circulated to the patients of Felix House Surgery, the PPG met together on 25 October to discuss the questionnaire and also decide on questions it felt should be included which were specific to our surgery.

Once the survey was agreed by the group 150 copies were circulated to patients – copies were made available in the local pharmacy and at the surgery reception.

On completion of the 150 questionnaires, these were analysed by a data analyst on behalf of the Darlington practices and the results circulated to all practice managers.

The Middleton St George group then had a meeting in January 12 to discuss the results of its questionnaire.

Results of Questionnaire

The practice scored highly on access, i.e. surgery opening times, ease of making appointments, obtaining appointments within a reasonable time and access into the surgery building (the attached graphs will demonstrate this)

The PPG did, however, feel that the practice needed to improve on feedback to patients if a Clinician was running late, and it was agreed with them that 20 mins was a reasonable time for a patient to have waited before an explanation was given for the delay.

The recurring themes for improvement relating to questions specific to our practice were :
• Inadequate waiting area
• Inadequate parking facilities.
• Option for on-line booking of appointments
• Reminders to patients re appointments

Summary of Evidence

See link on surgery website.

Practice Action Plan

  • Inadequate Waiting Area & Car Parking Facilities
    As extending the size of the current building and car parking facilities is not a possibility, the practice will engage a consultant to work with them and the local authority’s planning department to look at possible sites for building new surgery premises in Middleton St George. The practice will treat this as a matter of urgency with a view to re-locating to new purpose built premises within the next 3 – 5 years.
    The plan will include considerable additional surgery floor space and car parking spaces.
  • On-Line Appointment Booking & Reminder System
    The practice will change its computerised clinical system in May 12. The new system will have a function which will allow patients to book their own appointments on line, and also a re-call reminder system linked to patients’ mobile telephones.
  • Delay in clinicians appointment session
    Practice reception staff will be asked to offer an explanation to patient once Clinician has run late by 20 mins.

The practice would like to thank all those who participated in completion of the questionnaires and also the members of the Patient Participation Group for giving up their time to help with this initiative.

Your Neighbourhood Professionals. Just a Click Away! Bob The Gardener J P Hunt Building Contractors Ltd Birch Tree Wellbeing
Yarm Road, Middleton St George, Darlington, DL2 1BY
Website supplied by Oldroyd Publishing Group
Your Neighbourhood Professionals. Just a Click Away! Bob The Gardener J P Hunt Building Contractors Ltd Birch Tree Wellbeing
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